Refund Policy

1. Sessions, classes and social games

More than 4 hours before the session starts: cancel from your booking link or

tell reception, and you owe nothing. Anything already paid is returned or left as

credit, whichever you prefer.

Within 4 hours of the session: the place is held for you and somebody on the

waiting list has lost the chance to take it, so the session is charged in full. If

somebody from the waiting list does take your place, we refund you.

No show: charged in full.

Repeated late cancellation pauses online booking on your account for a short period.

You can still play, you just have to arrange it with reception. We do this because a

seat held and not used costs somebody else a game.

2. Court bookings

The same 4 hour rule applies. A court cancelled in time costs nothing. Cancelled

inside 4 hours, or not used, is charged.

3. Tournaments and camps

More than 14 days before: full refund.

7 to 14 days before: half refund.

Less than 7 days before: no refund, but you may pass your place to somebody else

if you tell us who before the event starts.

Where a deposit is described as non-refundable at the point of sale, that is what it

means, and it will be said plainly before you pay.

4. Memberships

A membership can be cancelled at any time and stops at the end of the period already

paid for. We do not refund part of a month that has already started.

If you cannot use your membership because of injury or travel, pause it rather than

cancelling. Pausing keeps the days you have paid for, and keeps a founding rate

alive. Cancelling ends both.

Where a membership is cancelled by us for conduct, we refund the unused portion,

unless the conduct caused us loss.

5. Coaching packs

A pack is valid for the period stated when you bought it. Unused sessions expire at

the end of that period and are not refunded, because the price of a pack reflects the

commitment. If a coach is unavailable and we cannot offer a reasonable alternative,

we refund the unused sessions.

6. When we cancel

If we cancel a session, court, class or event for weather, court damage, coach

illness or safety, you choose: move to another date, keep it as credit, or take a

full refund of that item. We do not charge a fee for this.

7. How and when you get your money

Refunds go back the way you paid, wherever possible. Card and e-wallet refunds

usually take 5 to 14 working days to appear, which is the provider's timing rather

than ours. Cash refunds are handled at reception.

8. If you think a charge is wrong

Tell reception, or message us. We can see exactly the same purchase history you can

see on your account page, and most questions are settled the same day. If you are not

satisfied, ask for it to be escalated and somebody senior will look at it.

9. Your rights

Nothing in this policy takes away rights you have under Indonesian consumer

protection law.